Shipping policy

Shipping

Freight
In order to deliver the most cost effective solutions for our customers, SwingTables Company seeks and engages the lowest cost freight and/or delivery options available. Most orders ship via common carrier trucking companies or UPS Ground, FedEx Ground, etc., depending upon order size, weight and delivery address. We are not able to deliver to PO Box or APO/FPO addresses. All sales requiring motor freight delivery will be FOB (freight on board/free on board), which means that ownership of goods transfers to the purchaser once the goods are loaded on the truck for delivery. The freight carrier, not SwingTables Company, shall be liable for any damage to the equipment which occurs during shipping.

If your order requires delivery via common carrier your shipping/delivery address must be able to accommodate a large delivery truck, to include delivery by trucks pulling trailers up to 53' in length. Most addresses are accessible for large trucks. However, low wires or clearances directly in front of the delivery address may create obstacles to effective delivery. We cannot be responsible for inaccurate or undeliverable addresses. If this is the case, please contact American Parks Company for other freight or delivery options.

Products usually arrive 3-7 days from the date of departure. The customer may be responsible for an additional redelivery fee if the delivery truck arrives, but the customer is not present or able to accept delivery. Unloading of equipment and inspection of incoming goods at the time of delivery is the customer's responsibility. Please note any shortages or damages to the goods on the freight bill you sign to receive the delivery. In the event of damage, we will be happy to assist you with filing a freight claim to receive a replacement product.

We will not replace items unless they are found to be defective, but this obligation is subject to limitations. We do not offer discounts or refunds for late deliveries. Generally, the products we offer ship in the specified time frame. However, bad weather and other uncontrollable circumstances may slow your delivery. We will strive to provide you the most updated information regarding your goods shipment via email or the phone contact information you provided in your customer contact information.

Additional Freight Services
Additional services such as two-person delivery, or inside delivery are not included in the quoted shipping price unless specifically listed. In most cases, such services are not necessary if adequate personnel are available to assist in unloading. Structures and centers are generally packed on a single skid, or in a single crate. These will weigh several hundred to thousands of pounds. The driver will not assist in unloading the delivered freight. For any additional freight services, please contact our customer service staff as the fees will vary by carrier and region. Please tell us, before you complete your order, if your delivery address is unusual, difficult to locate or requires particular instructions, so we can make the necessary arrangements before delivery. There may be additional shipping costs, depending on your specific situation.

Delivery & Unloading
The freight company will typically call you 24 hours before arrival to schedule your delivery. Most orders will ship on pallets and/or in crates via common carrier trucking companies. You may receive multiple shipments to complete your order. The driver will not unload the product. If installation services are purchased with your order, our installer will unload the delivered freight. If installation services are not purchased with the order, it will be the customer's responsibility to arrange unloading of equipment to include any equipment or personnel required. In the event the customer is responsible to unload the delivered order, the customer should check to see that the number of cartons, bundles, welded frames, etc. match the indicated quantities noted on the Bill of Lading (BOL) and invoice/receipt before signing for the order.

If shortages are not noted on the BOL/receipt, replacement pieces may be repurchased at the customer's expense. Damage found after the shipment is unpacked (concealed damage) must be reported to our Customer Service Center within 48 hours of delivery. Please closely inspect your shipment! Most freight companies allow 72 hours from receipt to report concealed damage. Digital photos must be taken. If you discover damage of any kind, DO NOT DESTROY ANY ORIGINAL SHIPPING CARTONS. If the condition of delivered freight before unloading indicates possible damage (damage to carton/pallet/crate), take pictures before unloading activities begin.